Baby Prams & Pushchairs, Car Seats, Travel Systems Terms and Conditions

Delivery is free when you spend £75 or more (under £75 costs £4.95) for UK mainland customers (Deliveries to the UK Highlands & Islands are excluded from the free delivery offer and will also incurr a surcharge). Please ensure that you choose the correct postage option for your area of the country on the shopping cart before completing your order.
Note: Nursery furniture has specific delivery costs relating to each individual product range.

We do not currently offer delivery outside of the UK.

Unless otherwise stated all orders will normally be despatched within 5 working days of funds clearing. Parcel Force/Royal Mail will deliver your order to the delivery address you supply. If an item is out of stock we will email you to inform you that delivery will be longer. If the item is out of stock with the manufacturer we will inform you by email and refund your payment.

Once an order has been processed and despatched we are unable to cancel this order with our carrier. If you have decided that you wish to cancel your order you may return your order at your own expense. Please contact us first via email to obtain an authorised goods return number which should be included with your details when returning the goods. Please see our returns section below for more details.

Should you not receive your order within 3 working days of despatch notification please email at info@tmbsalesonline.com and we will contact our carriers.

On receipt of your goods, it is important that you inspect them before signing for the delivery. Should the box containing the goods look damaged or that you are suspicious that the goods inside the box are damaged, then you should sign for them as “unchecked” or ask the courier to wait while you examine the goods. In this event, please contact us immediately so that we can resolve the situation with our courier. It is important that all original packaging is kept until you are satisfied with the goods and are sure that will not need to be returned. Couriers will not accept goods unless the original packing is used or that the contents have been securely package.

Please check your order immediately for any manufacturing faults or defects and report to us within 3 working days. If a part is missing or damaged, there is usually no need to send the whole item back. Contact us and we will send any item(s) to you free of charge the next working day (whenever possible).

These statements do not affect your statutory rights.

Failure to Deliver Due to Refusal or Not Being in to Sign For Your Goods

The Courier will ask you to sign for the total number of boxes being delivered. If you are not in when the Courier calls to deliver, they will leave a card which will inform you of how to arrange collection or re-delivery of your order. It is important that you contact their office as soon as possible (and in any case, within 3 days). In the event of a courier item being returned to us by either yourself refusing the delivery or failing to respond to the “sorry we missed you card” a charge will be made to recover the fee we are charged by the Courier. The charge for this is £20.00 for the first 20 kilos and 40p per kilo thereafter.

Please note that in the event of item being returned to us due to non-delivery, we will not despatch replacement items whilst the original item is still “in transit”. Please note TMBSalesOnline reserve the right to cancel any returned orders.

We accept most major credit and debit cards and all online payments are processed via SagePay on our behalf via an encrypted secure connection - we do not see or have access to any customer credit card details. If you are unsure about paying online we do accept payment over the telephone or by cheque or postal order.

Your Right to Cancel

(Excluding orders for nursery furniture) You have the right to cancel your order within 7 days of receiving your goods. If you wish to cancel your order you must contact us by email to obtain a returns authorisation number. The customer will be responsible for returning the goods to us at their own expense. We suggest you use registered post or courier as we are not responsible for goods that may get lost in transit to us. Any delivery costs involved in sending out your original order will be deducted from any refund given - even if we have offered free carriage, we still need to recover our delivery costs. See below for more detailed information regarding returns.

Returns

[All return requests must be made in writing via email]

In the unlikely event you need to return anything to us, please send an email to our Customer Care Department, info@tmbsalesonline.com Please provide as much detail as possible in the email in case we can resolve the problem to your full satisfaction without yourselves having to return the goods. If it is necessary to return the goods we will email you a returns number. Please enclose a copy of the email with the returned goods.

Please do not return any item without first contacting our Customer Care Department for a returns number other wise we will not be able to deal with your claim.

If any goods are returned as 'unwanted' or incorrectly ordered by you, we will either exchange or refund provided that all goods returned in their original packaging, unused and in condition originally supplied to you, within 14 days with the original receipt enclosed. If you wish to return your order you must contact us by email to obtain a returns authorisation number within 7 days of receipt of goods, Any delivery costs involved in sending out your original order will be deducted from any refund given - even if we have offered free carriage, we still need to recover our delivery costs. Where goods have been ordered in specifically for a customer's order but subsequently returned as unwanted, we reserve the right to recover the actual cost of returning these items to our supplier from the customer's refund. The customer will be responsible for returning the goods to us at their own expense. We suggest you use registered post or courier as we are not responsible for goods that may get lost in transit to us.

Refunds are usually processed within 30 days from the date of approval but in some instances this may take longer. We advise customers to contact us via email if they have not yet received a refund so that we can try to prioritize our refund requests. Payments are refunded back to the original credit/debit card used and an email confirmation will be sent notifying you that the refund has been processed. Refunds may not show immediately on your card statement. You do not need a credit card to purchase from us therefore if you choose to use a credit card we are not be responsible for interest accrued on any outstanding refund amount regardless of how long the refund has taken to process.

Guarantees & Warranty Information

All items purchased are covered by the manufacturers Guarantee. In many cases the Guarantee period is 6 months from date of purchase. However, we honour all manufacturers Product Warranty periods be they 6, 12, or 24 months. If any goods are returned which you deem to be faulty, and are covered by the manufacturers’ warranty, these must be returned to us for inspection, together with your receipt of proof of purchase. If it is found to be a genuine fault of manufacture we will offer a refund or exchange within the statutory 28 days after delivery. Your attention is specifically drawn to the following information in respect of what is not deemed to be a manufacturing fault: Misuse, accidental damage, abuse, neglect, normal ware and tear, something that can be adjusted, or a part that can be changed.

If a manufacturing fault occurs after 28 days but within the manufacturers stipulated period of warranty cover, we will repair goods or send spares free of charge. In all cases you must contact us via email to obtain an authorised return number before sending any item back (info@tmbsalesonline.com)

We only operate a collections service for warranty claims within 28 days of the original delivery date.

If any goods are returned which are claimed to be faulty which we regard as not being covered by the manufacturer’s warranty, we will contact you to inform you of this. In this event, you will be liable for all postage costs and also the cost of repair or replacement parts which we will inform you of.

All products are sold with a UK warranty. If a fault occurs with your product and you are not a UK customer, you will be responsible for all delivery and return carriage costs where applicable.

Representation of Goods
We reserve the right to alter product specifications without prior notice. All dimensions given as a guide only and are approximate. Every effort is made to represent goods as accurately as possible, the reproduction of colours is as accurate as photographic and publishing processes will allow. Every effort is made to describe goods as accurately as possible, all specifications are taken from the relevant manufacturer's product literature but we cannot guarantee 100% specification accuracy. Co-ordinating accessories supplied with the main product may differ slightly in colour/shade; this is not a fault. We recommend that you contact us or the manufacturer before purchasing if you have any product queries. E&OE.

Personal Data - Privacy Policy

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tmbdirect.co.uk protects the security of all personal information collected. We carefully protect your data from unauthorized access or disclosure, loss, misuse, alteration or destruction. Inside the company, all data is stored in password-controlled servers with limited access.

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That's My Baby Ltd.
Unit 14-15 Orbit Centre
Ashworth Road
Bridgemead
Swindon
SN5 7YG

Registered Office:

Ekins & Co Ltd.
31 Victoria Road
Swindon
Wiltshire
SN1 3EN
Company Registration No. 4235148

VAT Reg No: 785 5627 80